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  • It is O.A.T.’s goal to provide you with the air option that best suits your needs. For this reason, we offer different air programs. When you book your trip with air through O.A.T., we automatically send you a preliminary flight itinerary as soon as flights are available. You may also view this itinerary in your My Account. Depending on when you are departing and what flight options you may have already selected with our air department, it may still be possible to personalize and/or upgrade your flights. Here is a summary of the options available to you:

      Land Only Standard Air Personalized Air
    Overview Your trip price does not include U.S. domestic air, international air, or airport transfers; you’ll make your own arrangements. Your trip price includes U.S. domestic/international air on the airline and routing of OAT’s choice. Your trip price includes U.S. domestic/international air on any airline and routing of your choice. Options within this program include:
    • Business class/premium economy
    • Custom air requests such as early departures, stopovers, and breakaways
    • Contracted Air—take advantage of OAT’s special rates
    • Published Air—purchase flights as advertised by the airline(s) with OAT’s help
    Benefit The only option that allows use of miles, points, etc. for your international airfare. The best value and the most flexibility if you need to change or cancel your trip. The widest choice and the ability to personalize your trip based on your individual travel preferences.
    Fee/costs No fee No fee No fee. However, depending on the flights you select, there may be additional costs as determined by the airline(s).
    Can I make changes later? Subject to the airline. You must work directly with the airline. Yes, within OAT’s policy; see our Terms & Conditions or speak with a Adventure Specialist for details. Maybe. Certain options will allow limited changes for additional fees. New flights or new requests are also subject to airline availability. Published Air options cannot be changed and are nonrefundable.
    Other points to know Airport transfers are not included, but may be purchased separately from us. Your preliminary air itinerary may change more than once prior to your departure. Payment of the airfare cost for Published Air is due in full once the request is confirmed. Requests must be received within 71 days prior to departure. An exception: Breakaways can be requested up to 46 days prior.

    For more details on each of our air programs, please visit our Terms & Conditions or call 1-800-221-0814 to speak with our dedicated team of Air Travel Consultants.

  • Yes—you need to request a change more than 46 days prior to your departure date. It’s very important that you double check the spelling of your name when making your reservation, providing us your name as it appears on your passport (minus your middle name), and checking the spelling shortly after you receive your invoice and air itinerary. If there are misspellings that aren’t corrected, your airline tickets won’t be usable. To avoid having to reissue tickets or buying completely new tickets, be proactive. And remember: You will not be able to request changes within 45 days of departure.

    Please note: You will be responsible for any applicable charges imposed by our vendors. Name changes are considered traveler substitutions, which are subject to cancellation charges.

  • Work with your airline to rebook your flight, then call us right away. O.A.T. is available 24 hours a day to assist you with your travel needs, including those caused by flight delays or cancellations. After you rebook your flight with your airline, call us with your updated flight information.

    • Monday-Friday 9am-9pm and Saturday-Sunday 9am-7pm (EST): Call our Customer Service department at 1-800-221-0814 (toll free)
    • All other times: Call our Flight Watch staff at 1-800-866-2034 (toll-free) or 1-617-346-6090 (collect calls accepted)

    Please note: O.A.T. is not responsible for flights delayed or cancelled, portions of trips missed due to such issues, or additional expenses incurred prior to joining your trip.

  • Plan for the unexpected—just in case. We want and hope for you to enjoy smooth travel throughout your journey, but it’s always best to be prepared for surprises.

    • Arrive early: Giving yourself plenty of time for traffic, check-in, security, and other unanticipated delays will help keep you feeling less stressed. Also note that many airports now have websites that provide real-time information on airport security delays.
    • Check your check-in times: Whether you contact your airline by telephone or visit its website, it’s always a good idea to make sure you have the latest information.
    • Know your “Operating Carrier”: You may be traveling on an airline other than the one listed on your ticket. If your itinerary identifies an Operating Carrier, be sure to check in with that airline for your flight.
  • Yes. If you purchase O.A.T.’s airfare for both trips, we will arrange your air travel between the two trips. You will be responsible for any additional costs, if applicable, for the flights connecting your trips. In addition, you will be responsible for transfers, accommodations, and any other expenses incurred during the period between your two trips.

    Please note: This service is not available with the following trips: Australia & New Zealand: An Adventure Down Under, Pure New Zealand, Ultimate Australia, Australia & New Zealand, Cuba: A Bridge Between Cultures, and Cuba Revealed: Cultural Pathways from Camaquey to Havana.

  • Luggage restrictions vary from trip to trip, so we suggest checking your Travel Handbook for specifics. However, standard luggage specifications include: One piece of checked luggage, weighing up to 50 pounds and not exceeding 62 inches in total of height + width + depth. And one smaller carry-on bag of up to 15 pounds, not exceeding 45 inches in total of height + width + depth.
  • Most flights within the U.S. and to destinations in North America or Central America no longer provide complimentary meals. However, meals may be available for purchase on board. Complimentary meals continue to be provided on most international flights. Please inform us when you make your reservation with any special meal requirements (salt-free, low-calorie, kosher, etc.).
  • Please contact your airline regarding oxygen canister restrictions. Most airlines require advance documentation from your doctor and will not allow passengers to carry their own oxygen on board.
  • We recommend that you call your scheduled airline or visit their website within 24 hours of departure to reconfirm that your flight times have not changed.
  • Aer Lingus 800-223-6537 
    Aeroflot 888-340-6400 
    Air Canada 800-247-2262 
    Air China 800-882-8122 
    Air France 800-237-2747 
    Air India 800-223-7776
    Air New Zealand 800-262-1234 
    Alaska Airlines 800-426-0333 
    Alitalia 800-223-5730 
    American Airlines 800-433-7300 
    Austrian Airlines 800-843-0002 
    Avianca 800-284-2622
    British Airways 800-247-9297 
    Cathay Pacific Airways 800-233-2742 
    China Airlines 800-227-5118
    Copa Airlines 800-359-2672
    Delta Airlines 800-221-1212 
    Emirates 800-777-3999
    Finnair 800-950-5000 
    Iberia Airlines 800-772-4642 
    Icelandair 800-223-5500
    Japan Airlines 800-525-3663 
    Jet Airways 877-835-9538
    JetBlue 800-538-2583
    KLM Royal Dutch Airlines 800-225-2525 
    Korean Airlines 800-438-5000
    LAN 866-435 9526 
    Lufthansa German Airlines 800-645-3880 
    Qantas Airways 800-227-4500 
    South African Airways 800-722-9675
    Swiss Air 877-359-7947 
    Taca International Airlines 800-400-TACA 
    TAP-Air Portugal 800-221-7370
    Thai Airways 800-426-5204 
    Turkish Airlines 800-874-8875 
    United Airlines 800-241-6522 
    US Airway 800-428-4322 
    Virgin Atlantic 800-862-8621
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