Contact Us

To make a new reservation

1-800-955-1925

Monday – Friday: 9am-8pm (ET)
Saturday – Sunday: 9am-6pm (ET)

For information on specific departure dates, up-to-the-minute availability, and customized pricing, visit the Dates & Prices section of our website—which can be found on each itinerary page—to plan your trip and schedule a convenient time for us to call you.

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For questions about existing reservations*

1-800-221-0814

Monday – Friday: 9am-8pm (ET)
Saturday – Sunday: 9am-6pm (ET)

For questions about your trip reservation*, contact us by email at [email protected]

For questions about your flight arrangements, contact us by email at [email protected]

*Please note: To help us assist you better, please have your Customer Number and Reservation Number ready when calling, or provide us your Customer Number and Reservation Number when contacting us via email. It may take up to a week to receive a response via email. If you have an urgent question, please call us directly.

Using My Account for Faster Service

Looking for information about your trip but don’t want to wait on the phone? We’ve got you covered with 24/7 online service through your personalized My Account. Here you can make a payment, find full details about your trip, and even check your air itinerary—all in one place, and all within seconds. To make the process even easier, we’ve included answers to the most commonly asked questions—with shortcuts to direct you to the right place.

From North

• Take the I-93 SOUTH towards BOSTON
• I-93 S becomes I-93 S/US-1 S
• Take Exit 23 the Purchase Street Exit
• Turn left at Oliver Street/Seaport Blvd
• Continue on Seaport Blvd
• Turn right at Sleeper Street
• Turn left at Congress Street

From South

• Take I-93 N/US-1 N/SOUTHEAST EXWY towards BOSTON
• Take Exit 20 for I-90
• Follow Signs for S Boston
• Take Slight left at E Service Rd
• Turn left at Congress Street

From West

• Take I-90/Mass Turnpike Eastbound towards Boston
• Take exit 25 toward S Boston/Congress Street
• Keep left at the fork to continue toward E Service Rd and merge onto E Service Rd
• Turn left onto Congress Street

MBTA—Subway and Commuter Rail

• Take the Commuter Rail or Red Line to South Station
• Exit onto Atlantic Ave at Summer St.
• As you exit South Station, walk southeast on Summer Street for one block.
• Take a left onto Dorchester Avenue, and at the end of the street, turn right onto Congress Street and cross the bridge.
• 347 Congress Street (and Harriet's Corner, at 351 Congress Street) will be on the right, three blocks past the Children’s Museum.

Note: Parking garage is on Farnsworth Street just before the Boston Fire Museum for all-day parking.