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  • We will create your preliminary air itinerary approximately 72 hours after you make your reservation, and send it to you via both mail and email. You can also view your itinerary within My Account. Please note that this itinerary is subject to change. You’ll need to contact us immediately if your first and last names do not appear exactly as they do on your passport.

    Based on our routing guidelines, we’ll offer you non-stop flights whenever possible, as well as acceptable connection times of no less than two hours and no greater than four hours. If you are dissatisfied with your preliminary air itinerary for any reason, please contact us at 1-800-221-0814 to speak to an Air Service Counselor. We’ll give you additional options around your routing and airlines, and work with you to create an itinerary that suits your needs.

    In general, we strive to offer you the best value possible, and we negotiate special airline contracts—which may contain certain restrictions that affect availability, choice of seats, flights, routes, and/or specific arrival times. While we charge no administration fee to customize your air itinerary, you may be subject to increases in airline costs.

    You will receive a final documents package that includes your final air itinerary approximately 15 days prior to your departure date.

  • Yes, but note that the airline will not always give you a seat assignment in advance. O.A.T. will forward to the airline your request for preferred seating, and you can check for confirmation of your seat requests on the Air Itinerary page within your personalized My Account (look for Special Flight Requests at the bottom of the page). It is important to note that you DO have a confirmed reservation, even if you don’t see a seat assignment on your air itinerary.

    • If the airline is able to pre-assign seats, your seat will be indicated on your final air itinerary
    • If the airline does not pre-assign seats, we recommend that you check in early at the airport and request your preferred seat.
    • On select O.A.T. adventures, you may be able to request a seat via My Account. Look for a “Modify” button in the upper right corner of the Air Itinerary page—clicking it will give you the opportunity to request a seat assignment. This feature is available at the discretion of the airline—if the airline allows requests for your flight, you’ll be able to select your seat assignment from a chart. If the airline does not allow requests for that particular flight, an error message will appear.

    Please note: Bulkhead seating and emergency exit seating cannot be pre-assigned, as airlines need to qualify passengers for those seats at check-in. If you prefer these seats, we strongly recommend that you check in early.

  • Yes, on participating airlines. Business Class upgrades are available on most O.A.T. trips, at a significant discount from airlines’ retail fares. Premium Economy and Economy Plus are offered by select airlines on a more limited basis, but we’ll submit your request when available.

    • If you haven’t yet made your reservation, you may purchase a seating upgrade when you reserve.
    • If you have already reserved your trip, you can request an upgrade by calling Traveler Support toll-free at 1-800-221-0814.

    Please note: Seating upgrades are subject to availability.

  • Yes. We encourage travelers to make their most of their international airfare and maximize their discoveries. Subject to flight availability, you’ll have the option to arrange “break away” airfare at the beginning or end of your adventure—giving you the chance to travel on your own to wherever you choose.

    It is important to note that you are responsible for confirming your flights, arranging your hotels and airport transports, and arriving at the proper airports for your flights. Additional air charges may also apply. You must request to “break away” no later than 90 days prior to departure. Requests inside 90 days may incur a service fee.

    Please note: O.A.T. can only arrange airfare for a “break away” and will not assist in making any other travel arrangements during that time. For more details, please visit our Terms & Conditions. “Break away” opportunities are not available on Grand Circle Foundation’s Cuba Support for the Cuban People program.

  • Visit your My Account. If an air itinerary has been created for you, you can view the current routing on your personalized My Account. Keep in mind that air itineraries are subject to change until your tickets are issued:

    • If your air itinerary changes within 120 days of departure, we will contact you by email.
    • If your air itinerary changes within 45 days of departure, we will contact you by phone.
  • We will absolutely do our best to make that happen. If you begin and end your trip on the same date—and at the same airport—as a companion, even one who is under a separate reservation, let us know if you’d like to travel together. We will make every effort to make those arrangements for you within 120 days of your departure date. Your request will be reflected in your final package.

    Please note: Please do not call for confirmation outside of 120 days from your departure date. If you and your companion are starting or ending your trip at different airports, we cannot book you together on international flights—to provide each of you the best value and accessibility, we must arrange your air itineraries separately.

  • Departing flights:

    • U.S. Departure: If you are among a group of ten or more O.A.T. travelers who depart the U.S from your international gateway city, an O.A.T. Airport Representative will assist you at the U.S. airport with the check-in of your flight.

      If you are arriving at your international gateway city via a connecting domestic flight, the O.A.T. Representative will be stationed at the check-in counter for your departing international flight, not at the domestic arrival gate.

    Arriving flights:

    • International Arrival: An O.A.T. Representative will meet you at the airport after you exit customs and escort you to a private motor coach for your transfer to the boat pier or hotel.
    • U.S. Arrival: At the end of your trip, you'll be transferred to the airport for your return flight to the U.S. If you are among a group of ten or more O.A.T. travelers who return to the same U.S. gateway city, an O.A.T. Airport Representative will meet you as you exit customs and help you find taxis, buses, hotel accommodations, or connecting flights.

    Please note: Airport transfers are only available for travelers arriving and departing from the same airport and on the same arrival/departure dates as the main trip

  • We arrange your flights so that you have a minimum of two hours and a maximum of four hours between connecting domestic and international flights, however, your connecting time varies based on flight schedules. If you prefer more or less time than what we’ve provided you, please contact us at 1-800-221-0814 to speak to an Air Service Counselor.
  • Mileage accrual for Frequent Flyer programs is at the discretion of the airlines. We've contracted special rates to provide you with the best value, and in many cases this may prohibit mileage accrual.
  • If your group consists of ten or more passengers traveling from the same city on the same day, we will do our best to accommodate you all on the same flights—but we can’t guarantee it. Please note: Your preliminary air itinerary and seat assignments are subject to change. Your Group Leader will be made aware of your group’s flight itinerary.
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