O.A.T.: Our Story
The Story Continues: O.A.T. and YOU ...
In their post-trip evaluation surveys, travelers consistently comment on the easy camaraderie that develops in their O.A.T. small group.
We really can’t stress enough the key role you, as an O.A.T. traveler, play in the success of our business. Your observations and suggestions about our trips allow us to grow and improve as a company—and continue to serve you as best as we possibly can. So we’ve made a concerted effort to improve the ways we communicate with you, making it easier than ever before for you to share your thoughts and opinions with us.
First, we send a post-trip evaluation survey to every O.A.T. traveler electronically. We ask you to complete this survey and tell us what you think about every aspect of your experience, from the detailed information we send you prior to your departure and your air itinerary and accommodations to the performance of your O.A.T. Trip Experience Leader and the quality of both included and optional tours. We take the feedback you give us very seriously, and use your recommendations to improve our trips.
Harriet chats with traveler Zeren Earls during an event at O.A.T.’s headquarters in Boston.
Another way we keep the conversation going is through Harriet’s Corner, a special section of our website. As its name implies, I am the driving force behind this addition: I wanted to create a space where I could share special moments from my own travels … as well as stories, pictures, and videos from O.A.T. travelers. I’ve been truly moved to see how many of you have embraced Harriet’s Corner—and I want you to know how much I’ve enjoyed the experience, too! So if you haven’t visited Harriet’s Corner lately, we encourage you to do so.
Alan and Harriet, seen here in New Hampshire, cite open and honest feedback from travelers as the key to O.A.T.’s continued success.
We want to make certain everyone is included in the conversation. To us, that’s part of what being in a relationship is all about. We’re the best and we want to keep getting even better. But we can’t do it without your help.
And so our story continues. Every day continues to bring new challenges, and more clarity about what we want to do and where we want to go. It’s been fun sharing our story so far. Thanks for listening, and thanks for choosing O.A.T.
Warm regards,
Harriet Lewis
Chair
Grand Circle Corporation
O.A.T.: Our Story
In the Beginning: Making Adventure our Business
Our Philosophy: Change is Good
Growing the Business … and our Family
The Fundamentals: Small Groups, Small Ships
The Next Chapter: More Choices, Better Value
» The Story Continues: O.A.T. and YOU ...
