Health & Safety Measures On Our Adventures
Updated: 8/11/20 at 9am EST
Today’s Updates: None
The health and safety of our travelers is always our #1 priority and we understand travelers are concerned about traveling abroad and by small ship in light of the unprecedented crisis we are currently facing. For that reason, we wanted to share with you the specific measures we are taking on our Small Group Adventures and aboard our privately-owned and privately-chartered 50- to 98-passenger small ships to support social distancing and give our travelers greater peace of mind when we begin to travel again. Click here to learn more about the protocols we are implementing on our privately-owned small ships here.
We are working with our 36 regional offices and more than 2,500 regional associates and Trip Experience Leaders around the world, as well as listening to feedback from our travelers to create and update these new health and safety protocols. We will be addressing each of our adventures and making specific updates to each itinerary to ensure the safety of our travelers. As we continue to make changes, we will keep this page updated with our latest information.
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Traveler Screening Process & Safety Measures Prior to Arrival in First Destination on Adventure
- Your Trip Experience Leader will contact you approximately 3 weeks prior to departure to introduce himself or herself and provide you with specific information regarding updated safety and health measures and protocols you can expect on your adventure.
- The Transportation Security Administration (TSA) has updated its security screening procedures, including increasing the distance between travelers as they enter security check points, requiring travelers to return to the area outside of security if prohibited items are found, and having travelers scan their own boarding passes.
- Many airlines and airports have specific safety procedures they are following, so travelers are encouraged to check with their airline prior to their adventure and arrive at the airport early as these updated protocols will add more time to check in and security check points.
Traveler Screening Upon Arrival at First Destination on Adventure
- All travelers will have their temperature checked at the airport by an O.A.T. representative or Trip Experience Leader using a non-contact infrared temperature scanner before transferring to the first accommodation or lodging on their adventure.
Face Coverings & Hand Sanitizer
- N95 face masks (or the equivalent in the country), gloves, and hand sanitizer will be provided to all travelers throughout the adventure, however travelers can bring their own preferred face covering and hand sanitizer from home.
NEW: Whispers Headsets
- Whispers will now be provided for all included features and activities to support social distancing—and remain with each traveler for the entire trip.
- Whispers will be thoroughly sanitized before the trip begins.
Small Group Size
- Our itineraries have always been crafted to reap the benefits of traveling in a small group of 8-16 travelers (average of 13), but this smaller size also enables us to better focus on the health and safety of our travelers during the adventure.
- Our local Trip Experience Leaders are able to provide travelers with more personal “one-on-one” time and individual care and attention.
- We’re able to visit and stay in off-the-beaten path destinations, rather than large cities and towns, to avoid crowds of people.
- Our size also enables us to follow recommended social distancing guidelines, from traveling in vehicles at half-capacity to exploring during included features and activities.
Included Features & Activities
- All included features and activities to popular locations or sites will be rearranged to avoid large crowds—this may mean that we will arrive early or visit the location later in the day.
- Travelers will be broken into smaller groups as needed for Home-Hosted meals to support social distancing.
- Our local regional offices have carefully selected included features and activities with a focus on the safety of our travelers, however all included features and activities are optional, so travelers can choose whether to participate in an activity or explore on their own.
- Our Trip Experience Leaders will offer alternate options if a traveler chooses not to participate in an included feature.
Local Transportation & Coaches
- All local transportation and coaches will operate at approximately half the vehicle’s capacity.
- All coaches will be thoroughly cleaned and sanitized with disinfectant before each use.
- The driver will have his or her temperature checked daily.
Accommodations & Lodging
- Our local regional offices have carefully selected your accommodations by city or town on our adventures because of their high standards for quality.
- In some instances, we have changed accommodations or lodgings to better ensure the health and safety of our travelers. We will continue to make updates to our accommodations and lodgings as needed to ensure the highest quality of service and safety for our travelers.
- Our local regional offices will contact each accommodation or lodging prior to our small group’s arrival to ensure enhanced safety and health protocols for cleaning and sanitization of rooms, public areas, and elevators have been properly followed.
- Your Trip Experience Leader will contact you shortly after check in to ensure you are comfortable with the cleanliness and sanitization of your room.
- The staff at all of our accommodations and lodgings will have 24/7 access to a doctor or medical staff, should medical assistance be needed.
- Whenever possible, meals in restaurants will be individually plated and served.
- Buffet breakfasts will still be available and the dining staff will follow best health and hygiene practices to ensure food safety and prevent the spread of illness.
- All adventures will feature smaller restaurants to support social distancing and whenever possible, our small group will be the only diners present during the meal.
- To promote social distancing when dining in local restaurants, our group may be separated into smaller groups and each dine in a different restaurant.
- Items usually shared, like bread and butter or salt and pepper, will be served to each person individually upon request.
Screening Process & Safety Measures for Trip Experience Leaders
- Health screenings of Trip Experience Leaders, including a COVID-19 test, will be completed before joining the adventure
- All Trip Experience Leaders will be trained on health and safety protocols to follow during the adventure.
- All Trip Experience Leaders will check his or her temperature daily.
- Your Trip Experience Leader will be available to you 24/7, with the support of our local regional office.
- Your Trip Experience Leader will be prepared to make adjustments to the itinerary as needed during the adventure.
NEW: Health & Safety Measures Aboard Our Privately-Owned and Privately-Chartered 50- to 98-Passenger Small Ships
- All travelers have temperatures checked using a non-contact infrared temperature scanner when embarking the ship for the first time, and temperatures are checked daily using a non-contact infrared temperature scanner when boarding the ship after tours and free time.
- N95 face masks, gloves, and hand sanitizer are provided for travelers. All crew and staff will wear masks or face shields and gloves, including at the front desk, bar and lounge, dining room, and when cleaning cabins.
- ALL of our ships are equipped with High Efficiency Particulate Air (HEPA) conditioning filters that are cleaned and disinfected prior to each sailing. HEPA filters are among the highest grade air purification filters and remove at least 99.97% of particles from the air passing through the filter.
- Whispers Headsets are provided for all included features and activities off the ship to support social distancing—and remain with each traveler for the entire trip. Whispers are thoroughly sanitized before embarkation.
- Health screenings of all crew and staff are completed before boarding the ship, including an instant polymerase chain reaction (PCR) test, which will also be administered on a regular basis.
- All crew members are trained on best health and hygiene practices from ECOLAB and the European Union’s SHIPSAN ACT to prevent the spread of illness onboard the ship.
- Strict limitations on how often the crew and staff go ashore will be implemented, and all crew and staff temperatures are checked when reboarding the ship.
- Sanitization is conducted every night utilizing an electrostatic disinfection spraying machine for a more complete cleaning in public areas—including the dining room, lounge, bar, lobby, elevator, and all crew areas.
- Meals served in the dining room are split into two seatings (with no more than 25 travelers dining at one time aboard our 50-passenger small ships and 50 travelers dining at one time aboard our 89-passenger Clio and 98-passenger Corinthian) to increase safe distancing between travelers. All meals are served by the dining staff—buffets are no longer available.
- All local transportation and coaches will operate at approximately half the vehicle’s capacity.
We will do all we can to ensure our travelers’ safety and health while on our adventures, but we need your help. We expect travelers to follow best health and hygiene practices to prevent the spread of illness as well—from washing your hands regularly, covering your mouth when coughing or sneezing, and following social distancing guidelines. By working together, we can create a safer travel experience for everyone.