We will create your preliminary air itinerary approximately 72 hours after you make your reservation, and send it to you via both mail and email. You can also view your itinerary within My Account. Please note that this itinerary is subject to change. You’ll need to contact us immediately if your first and last names do not appear exactly as they do on your passport.
Based on our routing guidelines, we’ll offer you non-stop flights whenever possible, as well as acceptable connection times of no less than two hours and no greater than four hours. If you are dissatisfied with your preliminary air itinerary for any reason, please contact us at 1-800-221-0814 to speak to an Air Service Counselor. We’ll give you additional options around your routing and airlines, and work with you to create an itinerary that suits your needs.
In general, we strive to offer you the best value possible, and we negotiate special airline contracts—which may contain certain restrictions that affect availability, choice of seats, flights, routes, and/or specific arrival times. While we charge no administration fee to customize your air itinerary, you may be subject to increases in airline costs.
You will receive a final documents package that includes your final air itinerary approximately 15 days prior to your departure date.